The Survey:
The Consumer Assessment of Healthcare Providers and Systems Survey (CAHPS) is a non-biased survey conducted by the U.S. Department of Health and Human Services Agency for Healthcare Research and Quality to measure and report consumers’ and patients’ evaluations of health care plans.

The Leaders:
For the last 2 surveys conducted in Texas, the 2 health care plans that consistently scored the highest, i.e. rankings of 9 or 10 out of a possible 10, were health care plans administered by physician-provider groups: KelseyCare in Houston and Scott and White Health Plan in Central Texas, as shown in the chart below.

Summary of 2006 – 2009 Ratings:
In the CAHPS Survey, consumers of health care had an opportunity to rate their overall satisfaction with health care plans, providers and doctors. For 4 consecutive years, KelseyCare received well “above average” ratings when plan participants were asked to rate the plan overall. This continued consistency in patient satisfaction is impressive in today’s changing markets.

The Implications: Accountable Care Organizations Drive Value and Efficiency
You hear a lot about the future of health care moving towards Accountable Care Organizations (ACOs) like Kelsey-Seybold Clinic. Here are some important facts:

• An ACO system is responsible for quality of care and cost for a population of patients – focused on care coordination, best practices and quality measurement.

• Prime examples of Accountable Care Organizations include Kelsey-Seybold Clinic, Mayo Clinic, Geisinger Clinic, Kaiser Permanente, Scott & White and Intermountain Healthcare.

• 2008 Dartmouth Atlas of Healthcare recommends, “. . .Medicare policy should support ‘organized’ systems of effective care management, with a strong primary care component. . .”

• Dr. Uwe Reinhardt of Princeton University reports that with ACOs, “Care providers can stay on top of what preventive measures and therapies are most effective.”

Would you like to know more about KelseyCare? Schedule a let’s-get-acquainted meeting with Ann Cook, Mark Lamendola or Christine Tricoli by calling Shaina Carr at 713-442-0067. Find out all the reasons KelseyCare is the best choice “for the health of your business.”